Sales Catering Coordinator

Job Description

Department: Banquet Catering/ Marketing
Reports to: Catering and Banqueting Manager

Job Scope
The Sales Catering Coordinator is responsible for the coordination of client services and guest of a hospitality company and provides administrative and sales support for the company.

Duties and Responsibilities

• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)
• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
• Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports.
• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
• Promote team work and quality service through daily communication and coordination with other departments.
• Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• May coordinate outside vendor service needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
• May coordinate the process of food delivery.
• Should have a keen understanding of the catering menu.
• Oversees the recruitment and hiring of; drivers, event servers and other employees.
• Estimate the costs of ingredients needed for catering services.

Required Qualifications
Skills Required
This job requires ability to perform the following:

• Frequently standing up and moving about the facility
• Proficiency in computer skills
• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products and computer equipment
• Communication skills are utilized a significant amount of time when interacting with clients and guests
• Reading and writing abilities are utilized often
• Basic math skills are used frequently

Qualifications

• High School diploma.
• Must be fluent in English.

Experience

• A 1-year experience in a sales/catering office or any related field.

The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting company and guests needs is required by all employees.