Reports to: Hotel Manager/ General Manager/ Resident Manager
Function: Human Resources
The Director of Human Resources is expected to manage the human resources function of the company by developing a strategy aligned to the company’s mission, goals, and objectives.
Duties and Responsibilities
The duties include but are not restricted to:
- Developing the company’s HR strategy in conjunction with the mission, goals and objectives of the company and presents to Executive Committee.
- Establishing the Human Resource policies for the company according to their framework:
- The organizations structure
- HR Policies and Procedures
- Recruitment system
- Induction and Orientation procedures
- Training procedures
- Performance Appraisal system
- Transfer and promotion procedures.
- Developing a succession plan.
- Designing HR forms, documents and processes.
- Developing staffing policies in line with the company’s guidelines.
- Conducting training for managers in HR specialty areas (recruitment; effective roster costing; appraisals, etc.)
- Assisting Department Heads in customizing Job Descriptions in cases where need be.
- Developing a reward and recognition system.
- Performing the role of adviser, consultant and councilor to management and staff.
- Developing strategies to correct operational problems relating to staff (including absenteeism, turn over, retention, morale etc.)
- Managing workers compensation and rehabilitation and medical insurance if need be.
- Developing and implementing procedures for handling disciplinary and grievance interviews.
- Establishing relationships with external organizations including government training agencies; training consultants; private training providers and professional associations.
- Managing the legal issues of the department.
- Responding to requests for information from internal and external sources, including Corporate Office.
- Maintaining remuneration scales in accordance with financial objectives.
- Awarding commission and incentive schemes for relevant staff.
- Ensuring comprehensive and regular staff communication sessions.
- Preparing efficient work schedules.
- Good communication skills.
- Knowledge of Local Labour and Employment Regulations.
- Proficient in the use of Microsoft Office.
- Problem solving, analytical reasoning, motivating, organizational and training abilities.
- Good writing skills.
- Bachelor’s degree in Human Resources or Business Administration.
- 4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
- Key Internal Relationships: Company Executive Committee Members, Employees and Corporate Employees.
- Key External Relationships: Interacts with guests and individuals outside the company including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting company and guests needs is required by all employees.